What does one remember most about the most effective leader you have got ever worked with? this is often one in all my favourite inquiries to pose to an audience attending an emotional intelligence workshop because the answers enviably get at the guts of “resonate” leadership.
CEO’s and their senior leadership teams have an ethical and ethical responsibility to make sure every employee incorporates a leader who cultivates psychological safety. Building your leaders “empathy” and “emotional intelligence” is crucial.
How Organizations Can Encourage Empathy within the Workplace by the middle for Creative Leadership:
1️⃣Talk about empathy.
Let managers know that empathy matters. Research shows that understanding, caring, and developing others is simply as important, if less important, particularly in today’s workforce
2️⃣Teach listening skills
When a manager could be a good listener, people feel respected, and trust can grow. Managers should target being attentive to hear the meaning behind what others are saying by taking note to not only the words being said, but also the emotions and values being shown, through nonverbal cues like tone, pace of speech, facial expressions, and gestures.
3️⃣Encourage genuine perspective-taking.
Managers should consistently put themselves within the other person’s place. For managers, this includes taking into consideration the non-public experience or perspective of their employees. It can also be applied to solving problems, managing conflicting, or driving innovation
4️⃣Cultivate compassion.
Support managers who care about how somebody else feels or consider the consequences that business decisions wear employees, customers, and communities
5️⃣Support global managers
Working across cultures requires managers to know those that have very different perspectives and experiences.
